Privacy Policy

When you visit the Site we automatically collect certain information about your device — web browser, IP address, time zone and the cookies installed on your device. As you browse, we collect information about the pages or products you view, the websites or search terms that referred you, and how you interact with the Site. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following:

• Cookies — data files placed on your device that often include an anonymous unique identifier.
• Log files — track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps.
• Web beacons, tags, pixels — electronic files used to record information about how you browse the Site.

• Providing and maintaining our services
• Improving website functionality and user experience
• Responding to enquiries and providing customer support
• Sending updates, offers, or promotional content (only if you opt in)
• Complying with legal requirements

We do not sell or rent your personal information. We may share data with:

• Trusted third-party service providers who assist in operating our website and services
• Legal or regulatory bodies when required by law
• Business partners only with your consent

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, or disclosure.

We use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.

The Subtech Soldiers app exists to provide an efficient complaint resolution system for our electrical panels. To do that we may collect:

• Personal Data — Full Name, Phone Number, Email Address.
• Professional Data — Company name or technician ID to verify your status as a professional electrician.
• Complaint & Service Data — Panel serial numbers, fault descriptions and service history.
• Images / Media — Camera and Gallery access to upload photos of panel issues.
• Location Data — to assign the nearest technician to a complaint site.

You can access, update or delete your information from within the app. To close your account, contact our support team at [email protected].

We may update this Privacy Policy from time to time to reflect changes to our practices, or for other operational, legal or regulatory reasons. The updated date at the top of this page shows when changes last took effect.